This section contains support information for TimerGPS HR-Basic.
First ensure that your device has been updated to the latest software version. You may have to enable heart rate monitoring after updating to version 2.02.00 (11/2016) or later. If your device is up to date, you can enable heart rate features from the device settings. (Main menu -> settings -> Heart rate -> ”ON”)
“Connect HRM” text means that the device is not paired to a heart rate sensor module. To pair the devices, you need both of the devices turned on. To turn on the heart rate module, it only need it to detect a valid heart rate. If the HR-Basic is firmly fastened to the horse and the screen still only shows “Connect HRM”, you can try to bring your devices close together.
Sometimes the problem may be that the heart rate module has not been properly activated. This is most commonly caused by poor conductivity between the girth and the horse’s heart. Some fixes for this case are moisturizing the conductive material(for example, with salt water) and/or if the horse has long hair, you could clip it from around the conductive material.
The HR-Basic belt is suitable for horses of all sizes.
Try changing the battery for a new one. When the battery voltage gets low the range of the sensor gets weaker.
Before you send your device for repair, check the pricing and what can be done to it to avoid surprices. You can find more service details below on the Maintenance page.