This section contains support information for TimerGPS Plus2.

NOTE: We have sadly had to end the support for TimerGPS Plus1 model devices. We no longer have spare parts for the older models, but we do offer special discounts for new TimerGPS Plus2 model devices in exchange for the old models. Contact us via email or phone and ask more!

USER GUIDES

TimerGPS+ Quick guide

The quick guide that comes with your device.

TimerGPS+ Manual

Full manual for TimerGPS+

FAQ

First ensure that your device has been updated to the latest software version. You may have to enable heart rate monitoring after updating to version 2.02.00 (11/2016) or later. If your device is up to date, you can enable heart rate features from the device settings. (Main menu -> settings -> Heart rate -> ”ON”)

“Connect HRM” text means that the device is not paired to a heart rate sensor module. To pair the devices, you need both of the devices turned on. To turn on the heart rate module, it only need it to detect a valid heart rate. If the HR-Move is firmly fastened to the horse and the screen still only shows “Connect HRM”, you can try to bring your devices close together.

Sometimes the problem may be that the heart rate module has not been properly activated. This is most commonly caused by poor conductivity between the girth and the horse’s heart. Some fixes for this case are moisturizing the conductive material(for example, with salt water) and/or if the horse has long hair, you could clip it from around the conductive material.

If the device is not damaged, the fault may lie in the device software being corrupted. In this case, it is recommended to contact technical support.

Before you send your device for repair, check the pricing and what can be done to it to avoid surprices. You can find instructions here: Maintenance

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